hi I'm Eric.

10/2022 - PRESENT

Tech lead for StreetEasy's 24-engineer Connect team, which builds the Inbox and messaging tools that connect home buyers with agents.

• Led Claude adoption across all 24 engineers: wrote the onboarding docs and AI workflow processes, and started a weekly AI practice sync where engineers share techniques. Production deploy errors fell from 30% to 2%, and average ticket lifecycle dropped from 4–5 days to 1 day
• Built the team's AI tooling: an agent with custom MCP servers for Splunk, Datadog, and Jira, a Claude help bot with Splunk access, and an agent "world model" of service knowledge, so engineers and AI agents can investigate production issues without the service owner
• Backend lead for the full launch of StreetEasy Inbox, which raised 7-day activation among logged-in connected buyers from 12.4% to 15.7% (+27%). Shipped core features of Rosetta, the Kubernetes-hosted messaging service, then Teams Support and Inbox Organization (pin, read/unread, unread count), coordinating Product, Design, Analytics, and web, iOS, and Android engineers
• Brought Inbox load time to ~236 ms p95 against a 500 ms target: sized pagination from real traffic, built a DynamoDB read path with bulk, cache-aware user lookups, and replaced a Switchboard dependency with a DynamoDB check that returns in under 50 ms
• Led real-time presence detection on PubNub, from proposal and cross-platform work plan through QA and vendor coordination, enabling typing indicators and notification suppression
• Hardened messaging reliability with send and conversation-creation metrics, client-vs-service error classification, and PII redaction; owned the root-cause analysis and fixes for a PubNub incident
• Helped establish Koios, StreetEasy's configurable customer-journey platform: delivered its first launched use case, ran the RFC process for platform changes, and presented at engineering all-hands on GraphQL, Koios, and Rosetta

08/2021 - 10/2022

• Designed and shipped the conversation-flow management system behind Best Buy's customer-service chatbot
• Introduced runbooks, blameless postmortems, and error monitoring that became the standard practice across the engineering organization
• Led system design across team boundaries and mentored junior engineers on design and code quality

04/2019 - 08/2021 · promoted from Software Engineer II

• Led the technical integration of Curalate after Bazaarvoice acquired it, unifying the two companies' legacy platform architectures
• Scaled the Scala pipelines that ingest and export product-feed files for Bazaarvoice's enterprise e-commerce clients
• Raised pipeline throughput and reliability by moving to asynchronous processing, adding Datadog and Splunk monitoring, and streamlining CI/CD; cut S3 storage costs by compressing stored feed files
• Wrote technical design specs and engineering OKRs that other teams adopted

06/2015 - 04/2019 · promoted from Software Engineer I

• Built a multi-provider dynamic pricing engine in Scala that generated real-time customer quotes and powered SEO pages
• Built a guided-form engine that let business teams build and A/B test conversion forms without engineering help
• Built the Java publishing service for Porch's service taxonomy (an ontology tree), which became the company's shared data model for services
• Designed REST APIs (Dropwizard) and transactional PostgreSQL services for core business workflows; mentored and onboarded engineers and interns

04/2014 - 06/2015

• Built Python pipelines that synced marketing platforms with Salesforce, with custom conflict resolution for duplicate customer records
• Built a MySQL marketing-analytics store and automated the Python ETL reports that ran on it